Always bring a map with you. This will ensure you won’t lose track in your independent professional career!

Tuesday: Return Driven Strategy

FROM THE DESK OF MILES EVERSON:

In writing, there’s this formula called 5Ws and 1H (Who, What, Where, When, Why, and How).

In establishing a return-driven organization, there’s also a 3Ws formula in terms of mapping and redesigning your business’ processes.

These are When, What, and Why. Last week, we talked about the “When” aspect. Today, we’ll continue on with talking about the other two Ws.

Read on to learn why knowing what to map and redesign and understanding why you should do that is important in building and strengthening your firm and career as an independent professional.

miles-everson-signature.png
CEO, MBO Partners
Chairman of the Advisory Board, The I Institute

 

 

Always bring a map with you. This will ensure you won’t lose track in your independent professional career!

We are all familiar with a map… and I’m pretty sure we also know what it is used for.

A map serves as one of our guides especially when we’re traveling to places we are not familiar with or are going to for the first time.

While a lot of people don’t use a traditional map nowadays because technology has enabled smartphones to provide us with a very handy electronic map, one thing I know for certain is this:

Whether it’s digital or printed, a map will always help you reach your destination.

Let’s apply that in the business aspect or in the independent professional aspect.

Mapping or redesigning your business’ processes helps you achieve one of your goals.

What is that?

A return-driven organization that ethically maximizes wealth!

However, in order to map effectively and appropriately, you must first know the basics of this activity. This is where the 3Ws come in―When, What, and Why.

Last week, we talked about when you should map and redesign business processes. Today, we’ll be focusing on the two other Ws…

WHAT

When it comes to knowing what to map, you must know who the constituents of your business are, as well as the key exchanges between them.

In this stage, you:

  • Identify important groups addressed by a focused area of your business.
  • Specifically identify the exchanges of cash flows.
  • Understand needs that are fulfilled in every exchange, and to what extent.
  • Pinpoint key influences in the exchange.
  • Analyze how prices and payments are determined in each exchange.
  • Identify what networks are already in place around exchanges and transactions.

Doing these things above will help you take note of key parties of your organization and identify what motivates them to transact with your brand.

WHY

In Professor Joel Litman and Dr. Mark L. Frigo’s book, “Driven,” they mentioned that an effective exercise to get into the “why” of your business is the “Why-Axis Analysis.”

Allow me to explain to you a brief context of the name of this activity.

Why-Axis Analysis is a pun based on the “Y axis” of the Cartesian plane, in which “Y” is the vertical axis.

This exercise is simple. All you have to do is ask “why” something occurs in a transaction. Once you have an answer for that, ask “why” again and again.

While this may sound absurd at first, trying this activity will make you realize that by asking “why” repeatedly, you’ll be able to reach a better understanding about the true reasons for the exchanges that happen within your business.

Oftentimes, the true reasons for an exchange revolve around some basic human need, such as those stated in Abraham Maslow’s Hierarchy of Human Needs.

As someone in the independent professional career myself, I’d like to share to you this advice:

Always consider the 3Ws every time you plan on mapping or redesigning your business’ processes. Doing so will help you move one step closer towards your goal.

On the contrary, a lack of understanding of these aspects can lead to blind planning and false senses of direction.

You wouldn’t want that to happen, would you?

If you want to achieve your goals as an independent professional, you need to have a total awareness of your firm or organization’s place in the community or society. This is necessary for business success.

Hope you found this week’s insights interesting and helpful.

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Stay tuned for next Tuesday’s Return Driven Strategy!

What happens next after you’re done with the mapping stage?

Learn more about what this next stage is and how this can help you achieve the higher tenets in a return-driven organization on next week’s Return Driven Strategy!

Miles Everson

CEO of MBO Partners and former Global Advisory and Consulting CEO at PwC, Everson has worked with many of the world's largest and most prominent organizations, specializing in executive management. He helps companies balance growth, reduce risk, maximize return, and excel in strategic business priorities.

He is a sought-after public speaker and contributor and has been a case study for success from Harvard Business School.

Everson is a Certified Public Accountant, a member of the American Institute of Certified Public Accountants and Minnesota Society of Certified Public Accountants. He graduated from St. Cloud State University with a B.S. in Accounting.

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